Shipping policy

### Tapison.com Shipping Policy

At Tapison.com, we strive to provide our customers with the best service and experience. Our shipping policy is designed to ensure your order reaches you promptly and safely. 

#### Free Shipping Within the EU
We are pleased to offer **free shipping** on all orders within the European Union. Whether it's our own delivery service or one of our trusted logistics partners, we ensure that your rug arrives in perfect condition.

#### Shipping Methods
- **Tapison Delivery Service**: For select regions, we use our own delivery service to handle your order with the utmost care.
- **Logistics Partners**: In areas where our own service is not available, we partner with reputable logistics companies to deliver your purchase swiftly and securely.

#### Order Processing
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email with tracking information once your order has shipped.

#### Delivery Times
- Delivery times vary depending on the destination but generally range from 3-7 business days within the EU, subject to availability with our suppliers.
- Rural or remote areas may require additional time.

#### Tracking Your Order
- Once your order has shipped, you will receive an email with tracking details. You can use this information to monitor the status of your delivery.

#### Delivery Issues
- If you encounter any issues with your delivery, please contact our customer service team immediately. We are here to assist you and resolve any concerns promptly.

#### Contact Us
For any questions or additional information regarding our shipping policy, please reach out to our customer service team at info@tapison.com.

Thank you for choosing Tapison.com. We appreciate your business and look forward to enhancing your home with our high-quality rugs.